The RSRTC will provide facility for transacting Passenger Reservation System through Internet. Rules of RSRTC for reservation and booking will apply to all such transactions along with special conditions imposed for Internet based booking. The special terms and conditions of service applicable to Internet booking are detailed in this document.

The following terms and conditions will apply to the user of RSRTC's online ticket booking service offered through the RSRTC website. Please go through the conditions carefully and if acceptable, you may register and transact for e-ticket on RSRTC Website. No user can register more than once on RSRTC Website. Please note that once you register yourself on the RSRTC Website, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with these terms and conditions, you will not be able to transact for e-ticket on RSRTC Website. Once you have clicked the 'I Agree' button at the bottom of Terms and Conditions at login page, it means you have entered into a formal agreement with RSRTC for the purpose of transactions on this website.

Multiple registering will deem to have violated the terms and conditions resulting in deactivation of all such user registration and cancel any or all e-tickets booked using these registrations without notice.

RSRTC's performance of this agreement is subject to existing laws and legal procedures of Government of India, and nothing contained in this agreement is in derogation of RSRTC's right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by RSRTC with respect to such use. You agree that providing details of your use of the Website by RSRTC to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Website, is RSRTC's complete discretion.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and RSRTC with respect to e-ticket on RSRTC Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and RSRTC with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Procedure for booking e-tickets:
Online Booking (Internet Booking) will enable the passenger to book/cancel the seats and conduct other related transactions even from remote places where RSRTC counters or franchisees are not available. The procedure and guidelines for Internet/Online booking are detailed as below:

1. E-ticket can be booked by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
2. Tickets can be booked during reservation timings prescribed by RSRTC. Payments for tickets booked will have to be made through Credit Card / Debit Card / ATM cum Debit Card / Internet Banking.
3. Passenger intending to book the ticket will have to login to RSRTC website and will proceed through the link provided for Online Booking. The seat will be allocated to the passenger as per service type selected by him.
4. Passenger or any Person from a group intending to travel will have to produce the print out of E-ticket along with original Photo Identity Proof on demand at any time during the journey. Passenger may produce from any one of the original Photo Identity from Passport, Driving License, Voter ID Card, PAN Card, UID Card or any other photo identity card issued by employer/student’s institution
5. The On-duty Conductor/Checking Staff or person authorized by RSRTC can verify the Photo Identity Card of the passenger with E-Ticket print out & Reservation Chart. If the passenger fails to produce the print out of E-ticket and the specified Photo Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Traveling without Ticket". Photocopy of Identity proof is not allowed.
6. Users are advised to take print out of e-ticket immediately after booking so as to minimize inconvenience during instances of withdrawal of e-booking due to high traffic on website.
7. Users will be informed about booking and cancellation of ticket or any bus services related alert by sending an sms over the mobile number registered with RSRTC.

E-Ticketing Fare, Reservation & Other Charges:

1. Fare for journey will be charged as per prevailing rates & rules applicable for the specific bus service type.
2. In addition to journey fare, reservation charge, IT charge, H.R. Charges, Accidental Surcharge, Toll Tax, Octrai and any other charges applicable time to time will also be included in total fare for e-ticket.
3. The passengers have to pay additional fare in cash, in case of fare revision, change in service type and change in route etc before start of journey.
4. For Debit/Credit cards additional surcharge is of 1.2% of the total fare (Inclusive all taxes) and Rs. 10/- per transaction (Inclusive all taxes).

Cancellation Rules & Refund Procedure for e-tickets :

1. In case of cancellation of e-ticket, the rules for cancellation of e-ticket, cancellation charges, refundable amount etc would be applicable at the time of cancellation. Service originating place, time of departure and destination place will be notified on e-ticket.
2. Cancellation charges would be calculated only on the base fare of e-ticket, while Human Resource Charges, Accidental Surcharge, Toll Tax and Octrai (If applied) would be refunded completely.
3. Following conditions would be applied for refund in case of cancellation of e-tickets:
1. If ticket is cancelled before 24 hours of scheduled departure time, 95% of base fare only would be refunded. The 5% of base fare amount would be retained with RSRTC as cancellation charges.
2. If ticket is cancelled within 24 hours and 1 hour before the scheduled departure time, 80% of base fare only would be refunded. The 20% of base fare amount would be retained with RSRTC as cancellation charges.
3. If ticket is cancelled within 1 hour and before 30 minutes of scheduled departure time, 50% of base fare only would be refunded. The 50% of base fare amount would be retained with RSRTC as cancellation charges.
4. If ticket is cancelled within 30 minutes of scheduled departure time, there will be No Refund, 100% total fare amount (inclusive all charges) would be retained with RSRTC as cancellation charges
4. In case, if passenger is absent for journey at the time of departure of bus, no refund will be given to the passenger.
5. Refund to the passengers will be made through the payment gateway process i.e. in respective Bank Account only. No cash refund will be given to passenger for e-ticket.